Ritz Carlton: Three Steps Of Service
Three Steps Of Service
A warm and sincere greeting. Use the guest name, if and when possible.
Anticipation and compliance with guest needs.
Fond farewell. Give them a warm goodbye and use their names, if and when possible.
Employee Promise
At the Ritz-Carlton, our ladies and gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled and the Ritz-Carlton mystique is strengthened.
投稿者 世界の経営理念・クレド・名言 :2007年05月02日